FAQ

SHIPPING

What are your rates for shipping and how long will delivery take?

Shipping rates and delivery times vary depending on where you want the product delivered, how soon you need it, and the weight of the package.

Canadian Post – These are for packages to a Canadian address, as a first choice for delivery partner.

At this time, we only ship across Canada However, orders may originate from anywhere in the world. You can read more about specific shipping and delivery policies here.

Will I get a shipping confirmation?

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Tea on its journey!

Do you ship outside of Canada?

Unfortunately, we only deliver throughout Canada at this time. Orders may originate from anywhere in the world as long as the shipping destination is Canada.

My order didn’t arrive when it was supposed to. What do I do?

Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please contact us or email us and we will gladly assist.

Why don’t you offer free shipping?

We ship across Canada and provide real-time tracking and proof of delivery as a part of the cost of shipping. If anything goes wrong, we’ll make it right. Some companies offer "free shipping" by not offering customer service and/or by reducing the quality. We are unwilling to alter the quality of our product/services and prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer free shipping. The good news is you know that it came from the best and you can rest assured that you have selected a Tea company that won’t quit until you are satisfied.

PAYMENT AND RETURNS

What forms of payment do you accept?

We accept all major credit cards through our payment processing partner.

Can I return a product I purchased online?

Due to health and safety regulations, we cannot exchange or accept returns on food products. Non-perishable items may be exchanged at our head office. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Refunds may only be issued to the purchaser and incurred shipping charges are not refundable. You can read more about our policies on returns and other issues here.

Why don’t you offer discounts or have sales?

Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is you will know that it came from the best and you can rest assured that you have selected a Tea company that won’t quit until you are satisfied.